30-day returns
Not right for your home? You have 30 days from delivery to request a return. Items must be unused, in their original condition, with all parts and labels, and in the original packaging where possible.
How to return
- Contact us via the contact page with your order number and the reason for your return.
- We send you the return address and instructions — please wait for these before posting anything.
- Pack the item securely and send it back with a tracked service.
- We inspect the return within 5 business days and refund your original payment method; your bank may take a further 5–10 business days.
Return postage
Return postage is paid by the customer, unless the item is faulty, damaged or not what you ordered — then we cover it.
Damaged, faulty or incorrect items
Contact us within 48 hours of delivery with a photo of the problem and we will replace, exchange or refund the item.
Exchanges
We do not offer direct exchanges. Return the original item and place a new order for the size, colour or finish you want, so you are not waiting on the exchange.
Cancellations
An order can be cancelled until it has been processed for shipment. After that, please return it after delivery.
Full details in our return & refund policy. Nothing here affects your statutory rights.